Frequently Asked Questions

There are a few things to consider when choosing an urn. First, think about how and where the urn is used – for below-ground burial, in an above-ground columbarium niche, or kept at home. We also offer scattering tubes to spread ashes at sea or on land. Size is another consideration – most of our urns will hold the cremation ashes of a 200-pound adult. Finally, consider which design, style, or theme best reflects your loved one’s life, beliefs, faith, and interests.

We accept most major credit cards. You can also use Affirm on a “buy now, pay later” easy plan.

Affirm is a third-party lender for purchases $50 or greater. You pay zero interest in four monthly installments. Affirm is a popular option because there is no minimum credit score or hidden fees. To pay for memorial store items with Affirm, click the Affirm link at checkout.

Urns should generally be kept in a dry, cool place and not exposed to direct sunlight or extreme temperatures. Special cleaning or care instructions may be based on the material the urn is made from, such as ceramic, metal, varnished wood, or porcelain.

Remove cremation jewelry before sleeping, showering, or swimming to ensure the integrity of your loved one’s sealed ashes within your cremation necklace. Follow the manufacturer’s guidelines when caring for the specific material your necklace is made from.

The TSA allows you to bring cremated remains onto the plane in your carry-on or checked luggage for domestic travel. To avoid complications or delays, carry a copy of the death certificate and the Disposition Permit. For overseas flights, check with the destination country’s customs agency for specific regulations.

Each memorial item comes with a funnel and filling stick. You may use a plastic spoon or the funnel to scoop a small amount of ashes at a time. Gently guide the ashes through the neck of the funnel into the urn. Repeat until the urn is full. This brief tutorial video might be helpful. If you prefer not to transfer the ashes, please call our care team. We will refer you to a nearby funeral home or crematory that can assist you.

Filling cremation jewelry is similar to transferring ashes into an urn but on a smaller scale. Follow the instructions included with your jewelry. You can also view this short instructional video. If you prefer not to transfer the ashes, please call our care team. We will refer you to a nearby funeral home or crematory that can assist you.

We do our best to ensure that your order arrives complete and undamaged. If your order is damaged or incomplete, please email us within five days of receipt to memorialstore@afterall.ai. We will ask you to take photos of the damaged urn and will replace it at no cost.

Due to the nature of cremation urns and necklaces, we have a no-return, refund, or exchange policy. If you receive a damaged item, we will issue a store credit that you may use on a duplicate or replacement item.

Damaged or defective items are time sensitive issues, therefore a notification is required within 3 business days of receipt of order so that replacement can be processed and claim filed.

You cannot cancel or modify an order after it is processed. Occasionally, an ordered item might not be available due to circumstances beyond our control. If that happens, we will email you with recommendations for similar products.

Generally, most orders received by 1:00 pm (EST) are ready to ship the same day. Orders received after that time ship the next day. We reserve the right to choose the carrier that offers the shortest shipping times, lowest cost, and best service (USPS, UPS, and FedEx).

Hours of operation: Monday through Friday, 9:00 AM to 5:00 PM ET